Refund policy

Refund and Returns Policy

TCJ Sublimation is committed to providing quality products and services to our customers. This policy outlines your rights and our obligations regarding refunds, returns, and exchanges.

1. Custom-Made Products

All products sold by TCJ Sublimation are printed to order. As such, we do not offer refunds or exchanges for change of mind, incorrect size selection, or similar customer-initiated reasons, except where required by law.

We encourage customers to carefully review product descriptions and size charts prior to purchase.

2. Your Rights Under Australian Consumer Law

Nothing in this policy is intended to limit your rights under the Australian Consumer Law (ACL). If a product is faulty, not fit for purpose, or significantly different from its description, you are entitled to a repair, replacement, or refund in accordance with the ACL, regardless of any terms in this policy.

3. Faulty, Damaged, or Misprinted Items

If you receive an item that is faulty, damaged in transit, or incorrectly printed, please contact us within 7 days of delivery at tcjsublimation@gmail.com, quoting your order number and providing photographic evidence of the issue. Upon review, we will arrange a replacement or refund at our discretion, in line with your consumer rights.

4. Order Cancellations

As items are made to order, cancellation requests can only be accommodated prior to production commencing. Please contact us as soon as possible if you wish to cancel or amend an order.

5. Incorrect Fulfilment

If you receive an item that differs from what you ordered due to an error on our part, please notify us within 7 days of delivery. We will correct the error at no additional cost to you.